What is your returns criteria?

Returned items must meet the following criteria:

• Items must have Pretty Lavish swing tags and labels still attached without signs of wear.
• Items must be unworn and unwashed.
• Items must not contain any signs of pet hair, smoke or odour.
• Items must be free from marks or stains of any kind (including make-up, fake tan or deodorant marks).
• Items (where applicable) must not have the hygiene label removed/damaged.Items (where applicable) must have return ribbons attached and have no evidence of tampering.

Please kindly note, we are unable to offer exchanges or accept unwanted returns on earrings due to hygiene reasons.

If you try to return an item that does not meet the above criteria, you will not receive a refund and your item(s) will be sent back to you.

Obtain your proof of postage receipt. Should your item go missing in the post, we will request the proof of postage in order to process your refund.